ExtraOrdinary Customer Experiences: The OVERPROMISE

So, if you have ever put these words "over promise" in the google search engine, there will be thousands of results and most of them will say this "over promise- under deliver". I am not exactly sure how I feel about this. I love the concept of over promise, I do not love the fact that the failure rate resulting from over promising is high. 

This week I want to delve into the concept of creating ExtraOrdinary Customer Experiences. If you focused on that aspect of your business for 365 days straight, what would your brand look like and how much would your accomplish and on what scale?

Some business experts will say that it is a crime to over-promise because there is the possibility that you absolutely will not be able to deliver especially if you are a new business. On the flip side of that coin, there are business experts that will tell you to set the bar high for your new business, go out there charging and then make sure and deliver on your over promises. 

So here are my rules because I fall somewhere in the middle. 

1.) Your over-promise must be articulated to your end consumer. 

2.) Start small and then increase as you achieve milestones.

3.) Make sure that wow factor is being shared by your consumers. 

4.) Ask for feedback. (especially about emotions)

5.) Give a gift of thanks and make them relevant. 

Make sure to follow me on periscope @glamgirllove to stay updated. And if you are need of a pool of content for your business. Click on this link. For self development it is $35 a month, for business development its $60 a month and for wealth development is $110 a month. Stay abreast and get an arsenal of information for $185 a month and create some amazing success stories. 

As always, catch me on social media or here on my website. 

Successfully Yours, 

Love Davis

Innovationalist and Business Success Coach

410-805-6034

success@lovedavis.com

Oh So You have Excuses?

You never know where a spurt of motivation can hit you. And when it does, you have a choice. You can either let it guide you to make a change or you can let it temporary spark your creative juices and then let it pass as if you are walking in the mall looking at the store windows at christmas time. 

So I give you Erik Weihenmayer. So here is his list of titles. 

American Athlete

Adventurer

Author

Activist

Motivational Speaker

THE ONLY BLIND PERSON TO REACH THE SUMMIT OF MOUNT EVEREST

MAY 25, 2001

So, here is my back story. I was walking through the Denver International Airport in Denver, Colorado and as I was on the escalator to the baggage claim I look up to actually look at the ceilings and I see this massive billboard. It says if I can climb Mt. Everest blind, then you should have no excuses. 

I was floored. That was exactly the right sentence I needed to read, to get my mind back wrapped around my 2015 business plan. 

So here is a little about Mr. Erik. 

He went blind from juvenile retinoschisis. He fought against traditional methods of using canes and learning the braille method because he wanted his independence. In high school he was a wrestling championship. He attended Boston College where he graduated with a double major in English and Communications. (some of us can barely get through college with one major)

In 2008 he added Carstenz Pyramid in West Papua New Guinea.

He ascended Losar, a 2700 ft vertical ice face in the Himalayas in 2 days and 3 hours. 

In 2014 he solo kayaked the Grand Canyon 277 miles with two other people. 

HOW many obstacles do you face and crumble right at the seams? HOW many times have you given up before you have even started? How many NO's have you heard and then just gave up? 

You have to have more will power and stamina to endure this race, or else your dreams and your vision will never come into fruition. It's time to LAUNCH!!

You can learn more about Mr. Erik at www.touchthetop.com

Successfully Yours, 

Love Davis

Business Success Coach

success@lovedavis.com

410-805-6034

Text LAUNCH to 55469